Representation and the "Presentation of Self"
Richard Fenno argued that there are three important impressions that a representative must establish with their constitutents:
- Qualification
- "I understand the job and I have the experience necessary to do a good job."
- threshhold impression
- Identification
- Empathy
- "I understand your situation and I care about it."
Source: Fenno, Richard F. 1978. Homestyle. New York: HarperCollins